• Arrival and departure time
Our guests can arrive into their apartment after 3 pm. We kindly ask you to leave the apartment till 10 am. Already before check-in or after check-out our guests can store their luggage in our back office. If available, we would be happy to offer you an early check-in (from 11 am) and a late check-out (until 4 pm) – if it´s possible according to our occupancy, for an extra charge of 15€ per person. We do not charge any additional costs for final cleaning or electricity on the day of your departure.
We ask you to transfer a deposit of 30 percent of the total price at the time of your booking (Raiffeisenbank Halbenrain-Tieschen, IBAN: AT05 3812 8022 0003 5956, BIC: RZSTAT2G128; please state your name and the period of your stay as the purpose for your payment).
• Payment options
On the day of the departure, our guest can pay for their stay either in cash, with a bank card or a credit card (VISA, Mastercard). For special requests regarding the invoice (e.g. a special billing address), we ask you to inform us in advance.
• Cancellation policy
Up to one month before arrival we do not charge a cancellation fee. The exception are bookings over Christmas or New Year’s Eve – here the cancellation period increases up to two months before arrival. Your deposit will be transferred back to your account if you cancel during the free cancellation period (or it can be also used for another period of stay).
o Cancellation within one month before arrival: 70 percent of the total price
o Cancellation one week before arrival: 90 percent of the total price
o No cancellation: 100 percent of the total price
Guests are welcome to take their dogs with them between May and the first snowfall. Please respect and try to understand our decision, that for hygienic reasons we do not allow dogs during the winter season. For your four-legged friend we charge 10€ per day – with a welcome treat included.
We kindly ask our guests to observe the non-smoking restriction in all apartments and common rooms. You are welcome to smoke on the balcony.